If the problem with your TV cannot be resolved over the phone, you will have to send the TV to our repair center for further inspections. please follow the instructions below:
1. Please email/fax us any document to show your proof of purchase (Invoice, Credit / cash payment slip etc) We will contact you to confirm your email/fax.
2. After the confirmation of your proof of purchase , please fill the below Return Merchandise Authorization (RMA) Form and send it along with the TV to our service center at
Silo USA Inc.
9705 Lurline Avenue
Chatsworth CA 91311
(Please make sure to send us only the malfunctioning TV)
As stated in the warranty card, Shipping charges for sending the product to Silo's repair center would be paid by the customer, and the return shipping and the cost of replacement parts will be covered by Silo. This excludes the states of Hawaii, Alaska, and Puerto Rico.
Also make sure to take necessary precautions to prevent any damages that can occur during the shipping, since we do not held liable for any physical damages happen to the TV during shipping. (Use the original box or a box that fits the TV and use cushions to avoid any movement of the TV inside the box)
Please do not send the
· base of the TV
· Instruction manuals / Quick start guide
· Remote control / batteries
We do not held responsible for any loss or damage happen to those items.
If you have any questions related to our TV repair process , please call our toll free number at 1-888-933- SILO (7456)